Dear Veteran brothers,
We all know that, our pension papers are Migrated to New system SPARSH, from August 2021 to save some expenditure for the disbursement of pension by Banks.
Though the system - SPARSH looks good, i.e ONE IN ALL, a single widow operation , processing, disbursement, revision etc. from one place SPARSH, Allahabad.
The disadvantage is more than the Advantage.
As per Advisories. it was told that, the time taken for processing, disbursement etc. will be very less , say with in 15 days, comparing to Bank's action. It was looking attractive but in practical way, it is not so. Now, we are coming across lots of problems and not able to rectify any incorrect DATAs, and there is no direct contact to solve the difficulties . All in ONE LINE -digital way only. It is not solved in short time. Our veteran/and families are not that educated to go for Digital- computer based actions.
When we lodge a complaint to any problem,. and if it is pending for unlimited period , say for about 148 days and so on. We are not allowed to lodge another complaint when the previous complaint is pending.
This is the hardship and sufferings faced by our veterans and Family pensioners.
All our veterans and Associations are requested to raise the issue in different platform.
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