Where there is an indication of Endorsement of Family pension/ Joint Notification in the PPO, the PDA can switch over to Family pension in favour of spouse ,after confirmation of Death of pensioners (Death Certificate) and the Genuineness of the widow, verifying the Joint photo if available or through responsible persons very well known to the Bank. Instructions are clearly given in the front and back side of the PPOs..
But, it has come to the notice that some Banks are insisting on additional certificates / documents like legal heir ship, domicile(Ration card), and fresh Family pension Claim forms etc from the widows. When there is a Joint Account, they insist for a separate account also which is not at all required. Opening a Savings Bank account is very difficult nowadays.
The instructions are very clear in Para 24.1 of the Scheme for Payment of pension to Central pensioners in CPAO .Latest letter No: CPAO/ Tech/Grievances/ 2010-11 dated 24-12-2010.You can click-www.cpao.nic.in for detail.
The Banks have to confirm the identity of the spouse, obtain Death certificate, Undertaking letter, Life certificate and non-marriage certificate for the first time, Specimen Signature card and a fresh pass port size photo . That is all required. Why the Banks are harassing the poor widows.
The Banks are delaying the switching over to Family pension , stating that it has to come from Record Office/ CDA or from their Respective CPPC etc. thus pushing the family pensioners to financial hardship and leading to complaints.
All the pension paying banks are requested to adhere the provisions contained in the Scheme Booklets (CPAO), so as to avoid the undue delay and hardship to family pensioners.