PLIGHT
OF WIDOWS IN GETTING THEIR PENSION ..
ABNORMAL DELAY IN SWITCHING OVER TO FAMILY PENSION BY BANKS.
It has come to our notice that some banks are taking abnormal
time in switching over to Family pension, even though the JOINT
NOTIFICATION is existing.
One of the branches
of a Nationalised Bank has delayed the switching over as under. .
The pensioner died on 13-6-2017, the widow has reported the
occurrence to the PDA.
This pension account is already a Joint account with this widow.
After a few days, the widow has submitted the Death
certificate and the required Documents
for converting to Family pension.
The PDA, after verifying
the documents and the genuineness
of the claim, has forwarded the Documents to their CPPC in July 2017
itself.
After a month period, the widow approached the branch and inquired about the progress about her claim. The reply was, we have not received the
conversion.
Then, after two months also , the reply was the same.
After three months also,
the pension was not credited.
The widow approached our Trust for a help in this regard.
We represented the delay in converting to Family
pension ,as the
Joint Notification and Joint account already existing , by a letter and .over
phone.
Now it is more than 6 months passed, the pension is not
credited ,
The widow is
facing sever financial hardship and
mental agony without pension..
In view of the above facts, we suggest that where ever
the Joint Notification is available in the PPO, the paying branch itself
may switch over to Family pension, if the genuineness is established and start Disbursing the eligible rate of
pension and report to their CPPC for updating the PARTICULARS/ DATAs in the package
(system)
The process of Documentation may continue , as the widow
will be drawing her pension through the same branch only. Any excess payment may be recovered as per undertaking .
We request that these points may be brought to the notice of Apex level of
Bankers by all veterans and ESM Associations...
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