USEFUL INFORMATION TO ALL VETEANS
Nowadays , we are lodging our grievances through CPGRAMS AND CPENGRAMS.
There si difference between two systems,, Let us note :
CPGRAMS means_ CENTRALISED PUBLIC GRIEVANCE REDRESS AND MONITORING SYSTEM.
It is designed to handle general public grievances related to Central Government ministries and departments
It will cover administrative and service related complaints.
Example: Delay in administrative services
Issues related to government schemes
Non-response from department
Policy related complaints and General service delivery failures
CPENGRAMS: it means CENTRALISED PENSION GRIEVANCES REDRESS AND MONITORING SYSTEM.
This is created exclusively for pension related grievances. It deals with matters connected
to pension , family pension , retirement benefits and related issues.
Examples: Delay or stoppage of pension
Wrong fixation of pension
Non payment of Arrears
Gratuity and commutation issues.
Family pension and Widow cases
-Disability pension cases
SPARSH related pension problems like delay for reply, pending for a very long time and
Rejection without giving the reason for the rejection etc.
Errors in PPO and pension revision LIKE incorrect Groups and Rate of pension etc.
Dear veteran bothers, please see the difference between CPGRAMS AND CPENGRAMS.
It is advised to lodge our pension grievances only in CPENGRAMS only
If you lodge in CPGRAMS, they may not reply or it will be delayed due to non related subject.
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